Incident Management

Every incident.
One system.

Replace paper logs, spreadsheets, and email chains with a structured digital record for every case. Searchable, auditable, and accessible from any location.

Case management module
< 5 min average time to create a case
100% of case activity audit-logged automatically
Unlimited locations — one system across your whole network
1 click to package evidence for law enforcement
What's inside

Four tools built for how LP teams actually work.

From the moment an incident is reported to the day a case is closed, every step is structured, tracked, and documented in one place.

Incident Logging

Capture every incident the moment it happens.

Structured intake forms guide your team through documenting cases completely: required fields, photo attachments, and auto-timestamps ensure nothing slips through the cracks. No training required to do it right.

  • Guided forms with required fields by incident type
  • Photo, video, and document attachments at intake
  • Automatic timestamps and location tagging
  • Instant supervisor notifications on high-priority incidents
Incident logging form
Case Workflow

Every case tracked from open to close.

Know exactly where each case stands: who owns it, what's next, and what's been sitting too long. Built-in status stages and assignment keep your team moving without constant check-ins.

  • Defined status stages: Open, Returned, Pending Review, On Hold
  • Assignment and reassignment with notification
  • Overdue case flagging for district LP visibility
  • Full activity history on every case record
Case workflow
Evidence & Chain of Custody

Every file. Every action. Tamper-proof.

Photos, videos, and documents stored securely alongside an unbroken chain of custody, from intake to close. Pull documentation in seconds when law enforcement or legal needs it.

  • Centralized file storage attached to each case
  • Immutable audit log: every action timestamped
  • One-click export to PDF for LE referral
  • Retention policies to meet legal hold and compliance requirements
Evidence and chain of custody
Reporting & Analytics

The visibility your leadership has been asking for.

Every open case, every location, every dollar. Real-time. Filter by store, region, incident type, or date range. Export summaries for leadership or schedule automated reports delivered to their inbox.

  • Live multi-location dashboard for district LP
  • Filter by store, region, incident type, or status
  • Trend analysis: cases by week, month, or quarter
  • One-click export to PDF or spreadsheet
Reporting and analytics dashboard

Every incident documented.
Every case closed. Every location covered.